Privacy Policy


Delivery Information


Having Trouble Ordering? we admit that some websites even ours are difficult to use at times for some people. click the logo at the top of the page or - CALL IN YOUR ORDER! 770-962-3821 Ron, just wanted to thank you for the wonderful newsletter you create for us, I look forward to receiving it and sharing your words with my family. Thanks again. Enquiry Eric Moorehead I recently purchased your sharpening jigs. I used them over the weekend and wanted to tell you how pleased I am on how well they work--just as advertised. Really great--thank you. Ron, Thank you so much for the gift of the DVD along with my order of the Chatter Tool. Totally unexpected and a very nice gesture. I must tell you that I look forward each Monday to your emails, not for the specials offers or quality products that you offer, but for your inspirational messages, I get a lot out of those and very often find myself thinking about them throughout the week. That is the true gift. I have purchased CBN wheels and a few other products from you over the past few years and have always been satisfied with the quality of the product and the outstanding delivery timing. Again, many thanks! Best Regards, Jim Watson Want your name heard send a mention to ronbrown@coolhammers.com


International Shipping Policy

Thanks for your international orders! I ship internationally very frequently. We accept international orders through the website but don’t quote the shipping charges. Our software never gets it right and often charges way too much. Customers find that an accurate quote is much better. Our shipping service compares several services (USPS, UPS, FedEx, DHL, etc.) to find the lowest rate and approximate delivery times. We usually recommend the least expensive, but sometimes use the faster shipper if the cost is close. 
I will send an invoice for the “International Shipping Amount” after I receive your order and you tell me which shipping service you prefer. I will offer several clear choices with many different price points. You may pay it with any major credit or debit card. Although it is coming from PayPal, you don’t need to be a PayPal member. 


Exchange Products


Please Note: From time to time we make improvements to our products
We do not exchange products based on design and manufacturing differences. 
Please Note: From time to time we make improvements to our products resulting in better performance, durability, or ease of use. Sometimes in this crazy supply chain world, we might have to substitute materials or fasteners because they are no longer available from our traditional suppliers. We don’t always have time to update the videos or photos for every product including YouTube videos that could be several years old. We will never ship an inferior item. If you have concerns, we are always available either by phone or email. Thanks for your understanding.


All Returns


Important Notice Effective Immediately: ALL returns will incur a 25% restocking fee. Item must be returned in original packaging. Return shipping costs to be paid by customer. Our Payment Processor just notified us that they will no longer refund fees for returns. We simply cannot absorb these costs and stay in business. We regret any inconvenience. to start a return please call in to 7709623821 for permission to return your product.